Retreats & Courses
Terms and Conditions of Purchase
These terms and conditions apply when you book and pay for a retreat or course directly through Sju Sjöar Konferens AB.
In a nutshell
Please read this before you book.
The Right Organizer
These terms and conditions apply only when the reservation and payment are made directly through Sju Sjöar. For events organized by external providers, their own terms and conditions apply.
The Right Moment
The dates, content, accommodations, meals, price, and any additional charges are listed on the page for the retreat or course you select.
No Right of Withdrawal
The statutory right of withdrawal does not apply to scheduled retreats and courses that include lodging, meals, and activities booked under these terms and conditions.
Cancellation
You can always let us know that you won't be coming. In that case, Sju Sjöar may be entitled to reasonable compensation for any actual, unavoidable loss.
1 · Scope
The terms and conditions apply to the reservation you make.
These terms and conditions apply to individuals who book a retreat or a course where Sju Sjöar Konferens AB is listed as the seller and receives the payment. If an external organizer is responsible for the booking or payment, the agreement is instead entered into with that organizer.
The event’s dedicated page, the checkout summary, and the booking confirmation are part of the agreement. If there are discrepancies in the information, the details explicitly confirmed for the specific booking shall take precedence. Mandatory consumer protection laws always take precedence over these terms and conditions.
2 · Reservations and Agreements
The reservation becomes binding once the purchase is confirmed.
You must be at least 18 years old to complete the booking. Before you pay, you'll have the opportunity to review the details of the event, the date, the participants, the selected add-ons, and the total price.
The agreement is finalized once the payment has been approved and Sju Sjöar has sent a booking confirmation to the email address you provided. Please contact Sju Sjöar if the payment appears to have gone through but you have not received a confirmation.
3 · What's Included
The product description determines the content.
The event page lists, among other things, the program, leaders, dates, location, meals, accommodation type, check-in and check-out times, and what is included in the price. Travel to and from Sju Sjöar is included only if explicitly stated.
Minor changes to the schedule, venue, meal plan, or staff may be necessary, provided that the main content and value of the event are preserved. In the event of a material change, you will be contacted and granted the rights provided by law and the agreement.
4 · Price and Payment
The total cost must be displayed before payment.
Prices are listed in Swedish kronor and include VAT. The total price, including any selected add-ons such as a single room, is displayed before you complete your purchase. No mandatory fees may be added after the order is placed.
Card payments are processed by Stripe. Sju Sjöar does not store full card details. If a payment is declined or canceled, the reservation is not confirmed unless you receive an explicit booking confirmation from Sju Sjöar.
5 · No right of withdrawal
The statutory right of withdrawal does not apply.
The retreats and courses booked under these terms and conditions take place on a specific date or during a specific time period and include lodging, meals, and activities. The booking is therefore covered by the exception in Chapter 2, Section 11, Paragraph 12 of the Act on Distance Contracts and Contracts Concluded Off Premises.
This means that the reservation is binding once the purchase has been confirmed. You may still cancel, but any refund is subject to the cancellation policy below and does not constitute a statutory right of withdrawal.
6 · Cancellation and Name Change
Please let us know as soon as your plans change.
You may cancel at any time before the event takes place. Cancellations must be made in writing to [email protected] and are effective as of the date Sju Sjöar receives the notice.
In the event of a cancellation, Sju Sjöar may demand reasonable compensation for costs and losses caused by the reservation that cannot reasonably be avoided or recovered in any other way. Such compensation may never exceed the total price of the reservation. If the reservation can be resold, this shall reduce the cancellation fee. Sju Sjöar must be able to explain how the amount was calculated.
You can ask to transfer your spot to another person. A name change is not valid until Sju Sjöar has approved it and received the necessary participant information.
7 · Canceled or rescheduled
You will be notified if there are any changes to the event.
If Sju Sjöar cancels the event, you will be refunded the amount you paid for the canceled service. An alternative date or event may be offered, but you are not required to accept it.
If the event is rescheduled or significantly altered, you will be informed of your options. Any mandatory right to a refund, price reduction, or other compensation is not limited by these terms and conditions.
8 · Participants and Special Needs
The right information helps us prepare for our stay.
The person making the reservation is responsible for ensuring that the participants’ names are correct and that all participants receive the relevant information. Information regarding special dietary needs, allergies, accessibility requirements, and other important considerations must be provided as early as possible.
Unless otherwise expressly stated, a retreat or course is not a substitute for medical care, treatment, or psychotherapy. If you are unsure whether the program is right for you, please contact the organizer before booking. These terms and conditions do not limit liability that cannot be limited by law.
9 · Defects and Complaints
Please give us the opportunity to fix the problem.
If the service differs from what was agreed upon, you should notify Sju Sjöar as soon as possible. If the problem arises during your stay, you should report it immediately so that it can be investigated and, when possible, resolved on the spot.
Please send complaints to [email protected]. Describe the problem, specify which reservation it concerns, and indicate what solution you would like.
10 · Personal Information
Reservation information is processed to fulfill the agreement.
Sju Sjöar processes contact, participant, booking, and payment information to manage the booking, facilitate the stay, process payments, and comply with legal obligations. Read more in the privacy policy.
11 · Disputes and Choice of Law
We'll try to resolve the issue together first.
Swedish law applies to this agreement without limiting mandatory consumer protection provisions. Contact Sju Sjöar if you are not satisfied. If we cannot reach an agreement, you, as a consumer, may file a complaint with the Swedish National Board for Consumer Complaints (ARN) or have the dispute resolved by a Swedish court.
Legal Support and Guidance